Privacy Policy

This Privacy Policy explains how Focus Frame handles personal data for its photography studio services and website activity in Saudi Arabia. It applies to inquiries, bookings, planning, production, proofing, delivery, and related communications.

Effective Date As stated in policy

Scope All users of our services

Questions Contact

Purpose of use

Why We Use Data

We use personal data to respond to inquiries, assess project scope, prepare quotes, plan product counts and shot lists, schedule sessions, coordinate studio or on-location work, produce and review images, deliver edited files, manage payments, maintain records, secure our systems, and meet legal obligations. We may also use limited data to improve website performance and service administration.

Processing is limited to the operational needs of the studio and website.

Third-party sharing

Service Providers and Partners

We may share personal data with trusted service providers that support website hosting, communications, file storage, payment processing, scheduling, and delivery of edited galleries. These parties act on our instructions or as independent controllers where required by their own service terms and applicable law.

Service providers receive only the information needed to perform their role.

Disclosure framework

Legal Disclosures

We may disclose personal data where required to comply with law, a court order, lawful request from a public authority, or to protect our rights, clients, staff, or systems. We may also share information when needed to establish, exercise, or defend legal claims.

Legal disclosure is limited to what is necessary and proportionate.

Privacy email

office@plateeyepainter.digital

Privacy phone

+966 51 205 5660

Mailing address

4276, شارع الامام محمد بن عبدالوهاب, الدمام, SA

Privacy inquiries

Use the contact details below for questions about this notice or the handling of personal data.

01 · Collection

Data We Collect

We may collect identification and contact details, project and product information, booking and scheduling details, payment-related records, communication content, reference materials, shot lists, image selection choices, and technical data such as device or browser information. Where a session involves studio or on-location planning, we may also process information needed to coordinate access, timing, and delivery.

The categories collected depend on the inquiry, booking stage, and delivery method used.

02 · Sources

How We Collect Data

We receive data from contact forms, email, phone calls, planning calls, booking discussions, proof gallery activity, and file delivery interactions. We may also obtain limited technical data automatically when a visitor uses the website or opens our messages, subject to the settings of the device or service used.

Most information is provided directly by the client or generated during service delivery.

03 · Cookies

Cookies We Use

Cookies may include session cookies that help the site function during a visit, persistent cookies that remember settings, and limited analytics cookies that help us understand page use. We do not rely on cookies to collect more information than is needed for operation and maintenance of the website.

We use cookies only to support site operation, basic analytics, and preference handling.

04 · Controls

Cookie Controls

You may manage cookies through your browser or device settings and, where available, through any on-site preference tools. Blocking some cookies may affect site functions such as form submission, session continuity, or gallery access.

Browser settings and device controls can limit non-essential cookies.

User Rights

Your Rights

Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object to processing based on legitimate interests where that ground applies, and you may withdraw consent where processing depends on consent.

Available rights may vary depending on the nature of the data and applicable law.

Requests

How to Make a Request

To protect privacy, we may ask for information needed to verify your identity and locate the relevant records. We will assess each request in line with applicable law and may decline or limit a request where retention or disclosure is required for legal, contractual, or security reasons.

Requests are reviewed against identity and record-matching checks before action is taken.

Data Retention

How Long We Keep Data

Retention periods depend on the type of record and the reason it was collected. Project files, communications, invoices, and delivery records are kept for the period needed to complete the service, manage follow-up, meet accounting obligations, resolve disputes, and maintain business records. When data is no longer required, it is deleted, anonymized, or archived in a restricted form where appropriate.

We keep data only for as long as needed for service, recordkeeping, or legal purposes.

Policy Updates

Changes to This Notice

When this notice is updated, the revised version will apply from the date it is posted unless a different effective date is stated. If a change materially affects how we handle personal data, we will take reasonable steps to draw attention to it through the website or other appropriate communication.

We may revise this notice to reflect operational, technical, or legal changes.